Instagram Direct Messaging & How To Use It For Your Business

Instagram Direct And What It Means For Your Business from @ConvertContentInstagram just released a new feature that many are calling a Snapchat killer. The new feature is Direct Messaging and it allows you to send private images and videos to other Instagram users.

This gives a new opportunity to businesses looking to connect with Influencers and their following in a new private and “secure” manner. And like Snapchat, there are many ways you can utilize this feature to share sales, promote products, and create a dialog with your community. If you haven’t read my post, 8 Small Business Marketing Ideas For Snapchat, I give you some great ways to use the mobile app.

Of course you can do the same things with Instagram Direct. Things like flash sales, scavenger hunts, and messages from your company would work on both platforms. There are a few differences however that you should take into consideration when deciding whether Instagram Direct or Snapchat is better for your business goals.

Snapchat vs Instagram Direct

1. Shelf-Life
Snapchat’s messages self-destruct. Instagram’s don’t — they remain in your inbox.

2. Group Messaging
Snapchat privacy is a bit stronger in the fact that you could send a group message and no one will know who you sent it to. Instagram’s group messaging shows who you’ve sent to and the receiving side can see that.

Instagram Direct Not Private

3. Group Replying
When you reply on Snapchat it only goes to the person who sent you the message. On Instagram, those receiving the messages have the ability to reply all, reply just to the sender, or comment. This can be problematic if you send a message to a group and for some reason include a hostile person who can tarnish your message with a mean or nasty comment or image/video reply.

Instagram Direct Reply All


Here’s what it looks like when you have a group reply going on in a private message.

Group Reply Instagram Direct

4. Network
It’s probably likely that you have a larger following on Instagram than you do on Snapchat, which means your private reach is probably better on Instagram. Instagram’s public arena allows you to grow faster. Snapchat is limited here.

Influencer Marketing & Instagram Direct

You must have a strategy when it comes to broadcasting messages on Instagram, even if it is “private” or direct. One benefit I see with Instagram, is the ability to communicate in a group setting which can strengthen your community. Because you have the ability to reply to all in the group private messaging feature, you have the ability to create a community in a private setting of top Influencers or Brand Ambassadors. This could be a great communication tool for a group and it can be a great way for you to strengthen your relationship with your Influencers.

Instagram Direct allows you to create targeted messaging to different types of followers. As you know who liked certain posts, you can customize direct messaging to certain groups who you know are interested in a certain type of content you create or product you sell. You could even give promotions to certain people based on their behavior with your business and your Instagram feed.

Lastly, Instagram direct allows you to contact users which you had never been able to do before. This means you can search for people on Instagram who are a fit for your brand and contact them directly. Yes, spam will increase, but it does provide an opportunity to get in front of users that you never were able to before on this platform.

Instagram Direct messaging definitely has benefits and provides an opportunity for small businesses and ecommerce sites. As with any community or social network, you need to follow the guidelines set forth by the users. Spam won’t be tolerated. Instead think about providing added value to your followers.

How do you see this new feature impacting your Instagram following?

Stephanie Frasco

Stephanie Frasco started helping businesses get results with social networks before Twitter even existed! Stephanie has worked directly with high profile clients like Oprah, Atlantic Records, Dashlane, The International Culinary Center, & many more. She specializes in helping business owners and marketers find massive ROI by developing targeted social campaigns focused on *engagement strategies* that work!

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Stephanie Frasco - December 20, 2013 Reply

How do you see this new feature impacting your Instagram following?

Whit Hazelton - December 23, 2013 Reply

Wow, I hadn’t yet thought about using the new direct messaging feature for marketing purposes. I imagine in the near future Instagram will add a setting to allow/not allow direct messages from people who aren’t following you. It looks like right now you can direct message anyone you are following (and they don’t have to be following you). However, you can’t send to someone you aren’t following, even if they are following you.

If spammers start going crazy, I could see more people taking their Instagram “private” if there aren’t good spam policies (like the one I mentioned above) in place.

    Stephanie Frasco - December 26, 2013 Reply

    Yea, as with any network, spam is always a problem. I hope people do it right and not ruin it for everyone. Thanks Whit!

How To Make Your Local Business More Instagram-able - Convert With Content - January 3, 2014 Reply

[…] in a way that has never been seen before on the platform. Here's my article on how to achieve a little Influencer love through […]

Raj - January 6, 2014 Reply

Thanks Stephanie!

All your articles were such great, been helping our business so much! Thanks ton!

Instagram Lead Expert - October 13, 2014 Reply

It seems like all of the companies like Instagram and Pintrest are starting to make the feature available to be able to communicate with other users. Just shows you how even online…humans are social animals! Haha

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